A National level hackathon for final-year engineering students to learn and upskill, with mentorship from a Microsoft Subject Matter Experts (SMEs). Our objective is to accelerate students’ growth and foster industry relevant skills for their success.
We are CE&S
Every day all over the world, billions of people and organizations choose Microsoft.
Microsoft Customer Experience & Success (CE&S) is on the frontlines. We work seamlessly across Microsoft to respond to customer requests, solve unique problems, support the creation of transformative technologies, and uphold our brand promise to enable every person and every organization on the planet to achieve more.
What drives us? Customer obsession.
We work as Microsoft to provide seamless customer experience across all products provided through the best of technology and people focused on customer delight.
We listen and learn about our customers and their businesses with a beginner’s mind. We bring solutions that meet their needs and innovate further to surprise and delight them.
OUR CULTURAL ATTRIBUTES
We will only achieve our mission if we live our culture. We start with becoming learners in all things - having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and ultimately making a difference in the world.
We need to be always learning and insatiably curious. We need to be willing to lean into uncertainty, take risks, and move quickly when we make mistakes, recognizing failure happens along the way to mastery. And we need to be open to the ideas of others, where the success of others does not diminish our own.
Do you have what it takes to be a
Support Engineers (SE) serve as frontline technical resources for Microsoft’s customers and partners via phone, email, or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. They are part of a team responsible for providing outstanding technical support experience to our business customers. From problem identification to full resolution, they own and manage the customer experience over the phone and web. When needed, they collaborate with others to engage subject matter experts, engineering (Product Groups) or management.
- Solve highly complex problems (at different levels) which require technical competency of the product and customer handling skills.
- Scope a customer’s issue by collecting the relevant facts and investigating the problem by doing research and involving other teams when needed.
- Consult and collaborate with immediate peers or colleagues around the world and with management and engineering to resolve service issues.
- Evangelizing the product through customer connect by being the face of the product.
- Represent Microsoft and communicate with enterprise customers to find solutions for technically complex problems identified in Microsoft products and efficiently manage the relationship with customers.
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Maintain a proactive approach to customer happiness, identify customer satisfaction concerns and manage customer expectations.
- Identify the problem to troubleshoot, collaborate with cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues whenever required.
- Document technical work and research to help in improve the product and support experience.
Akshay Rohilla: “I joined Microsoft as a support engineer intern. The internship was filled with learning and fun in equal parts. I learnt about different technologies including Azure, Windows, Data and AI, etc. during my internship. I later got converted into full-time employee in the Azure DevOps services team and I support customers facing issues in Azure DevOps, Azure lab Services, and dev test labs.”
Anuraag Kate: “In my six years with Microsoft, one emotion remains unchanged - being grateful. I am as grateful today, as I was when I walked in as a support engineer intern in Customer Experience & Success (CE&S) in India. As an Aspire hire, CE&S gave me the opportunity to learn a wide spectrum of technologies and customer service delivery skills and to imbibe the Microsoft culture. I then had the opportunity to exercise these skills in my next role of a project manager in India Global Delivery and currently as a Customer Success Account Manager in Global sales and marketing, USA. I truly believe that if you have the right intentions and attitude to learn-it-all, Microsoft will always support you with a fruitful career.”
Smriti Verma: “I joined Microsoft as a support engineer intern. The internship was filled with learning and fun in equal parts. I learnt about different technologies including Azure, Windows, Data and AI, etc. during my internship. I later got converted into full-time employee in the Azure DevOps services team and I support customers facing issues in Azure DevOps, Azure lab Services, and dev test labs.”
Rupanter Chhabra: “The transition from college to corporate is a difficult one, if you don’t have the right people and organization to support you. Internship with Microsoft CE&S was the best transition a I could ask for. It helped me learn new technologies at my own pace, understand the work culture and environment, and made me comfortable, so that I could have a smooth transition from being a student to a professional. Today, I work as a senior reliability engineer for Azure and design architecture, automate solutions, and work with life critical & financial customers. None of this would’ve been possible without the skills, knowledge, and support that I received in CE&S during the initial years of my career!”
Anushka Kedia: “I was onboarded as an intern in 2018 as part of Microsoft Aspire program. We had interns from across the country and it was a great opportunity to connect and learn from each other. I have been working with Microsoft for a little over two years now. In CE&S, I work with the Azure App Services team. In these two years, I have had immense growth on both the personal and professional front.”
Subbalakshmi Kumar: “My journey from a college hire to a corporate professional is no less than a fantasy ride. In my six years at Microsoft, CE&S has given me incredible support to learn new technologies at my comfort, great mentors who have provided the right guidance when I need them, incredible work culture, and growth mindset to face any hurdles, just not in professional but also personal life. Today, I work as a support planner for modern life gaming & devices, primarily focused on Surface Devices, XBOX, Azure Kinect, Hub, and HoloLens. CE&S gave me the opportunity to explore and develop delivery, project management, and planning skills, and I continue to be grateful to Microsoft for such an amazing career so far.”
With an Internship at Microsoft
Internship at Microsoft
- You will work on cutting-edge technologies at Microsoft.
- The team will rely on your skills and insights to help solve complex customer problems.
- Get the opportunity to work on real time customer scenarios and have fun along the way.
Three months: April – June 2022.
If you choose to apply, you should be available for a 3-months internship in this period.
It is a 2-step process to register for this hackathon. You need to share details in this Microsoft Form AND you also need to apply on Microsoft career portal (Click here to see the job id and other details).
The links to the Microsoft Teams call will be shared with you via email.
|Registrations||Oct 1 @ 6 PM - Oct 7 @ 8 PM IST||Register Now|
|Group Discussion (if selected)||Oct 13, 2021||TBA via Email|
|Briefing Call||Oct 14, 2021||See Recording|
|Office Hours||Oct 18, 2021||See Recording|
|Launch, Phase 2||Oct 20, 2021||TBA via Email|
|Tech Session||Oct 25, 2021||See Recording|
|Tech Session||Oct 26, 2021||See Recording|
|Tech Session||Oct 27, 2021||See Recording|
|AMA, Break-fix challenge||Oct 29, 2021||TBA via Email|
|Break-fix challenge||Nov 01, 2021||TBA via Email|
|Results, Break-fix challenge||Nov 05, 2021||TBA via Email|
|Team Hackathon||Nov 20 - 21, 2021||TBA via Email|
|Semi Finals||Nov 23, 2021||TBA via Email|
|Finals||Nov 25, 2021||TBA via Email|
|Result Declaration||Nov 30, 2021||TBA via Email|
Timelines & various Phases of the hackathon.