Fix-a-thon

A National level hackathon for final-year engineering students to learn and upskill, with mentorship from a Microsoft Subject Matter Experts (SMEs). Our objective is to accelerate students’ growth and foster industry relevant skills for their success.

Microsoft CE&S Team

We are CE&S

Every day all over the world, billions of people and organizations choose Microsoft.

Microsoft Customer Experience & Success (CE&S) is on the frontlines. We work seamlessly across Microsoft to respond to customer requests, solve unique problems, support the creation of transformative technologies, and uphold our brand promise to enable every person and every organization on the planet to achieve more.

What drives us? Customer obsession.


OUR VISION

We work as Microsoft to provide seamless customer experience across all products provided through the best of technology and people focused on customer delight.

We listen and learn about our customers and their businesses with a beginner’s mind. We bring solutions that meet their needs and innovate further to surprise and delight them.


  • SMC
  • Shop around the corner
  • Large enterprises
  • Developers
  • Government & mission critical infrastructure
  • Consumers
  • Educators
  • Partners
  • Gamers
  • Public sector


  • We support over 200,000 customers daily in 46 languages across 191 countries.
  • We deliver seamless support experience via phone, chat, email, retail, stores, online forums, partners, communities, virtual agents, social media, web articles, and more.
  • We engage directly with customers through 14.5 billion support interactions annually.


  • With over 21,000 employees worldwide, the Microsoft CE&S organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. CE&S brings together customer success, enterprise support and CSS, with customer experience strategy and design, and key functional capabilities to bring the connected customer experience strategy to life.

Rely on Microsoft CE&S

OUR CULTURAL ATTRIBUTES

We will only achieve our mission if we live our culture. We start with becoming learners in all things - having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and ultimately making a difference in the world.

We fundamentally believe that we need a culture founded in the growth mindset. It starts with a belief that everyone can grow and develop, that potential is nurtured, not pre-determined; and that anyone can change their mindset.

We need to be always learning and insatiably curious. We need to be willing to lean into uncertainty, take risks, and move quickly when we make mistakes, recognizing failure happens along the way to mastery. And we need to be open to the ideas of others, where the success of others does not diminish our own.

We learn about our customers and their businesses with a beginner’s mind and then bring solutions that meet their needs. We are insatiable in our desire to learn from the outside and bring it into Microsoft, while still innovating to surprise and delight our users.

The world is diverse. We better serve everyone on the planet by representing everyone on the planet. We are open to learning our own biases and changing our behaviors, so that we can tap into the collective power of everyone at Microsoft. We don’t just value differences, we seek them out, and we invite them in. And as a result, our ideas are better, our products are better, and our customers are better served.

We are a family of individuals united by a single, shared mission. It’s our ability to work together that makes our dreams believable and ultimately, achievable. We build on the ideas of others and collaborate across boundaries to bring the best of Microsoft to our customers as one. We are proud to be part of team Microsoft.

If we commit to being customer obsessed, becoming more diverse and inclusive, and operating as Microsoft, we will achieve our mission to empower every person and organization on the planet. Beyond that, we will make a difference and find deeper meaning in our work. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation.
Culture at Microsoft
Support Engineer

Do you have what it takes to be a

SUPPORT ENGINEER?

Support Engineers (SE) serve as frontline technical resources for Microsoft’s customers and partners via phone, email, or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. They are part of a team responsible for providing outstanding technical support experience to our business customers. From problem identification to full resolution, they own and manage the customer experience over the phone and web. When needed, they collaborate with others to engage subject matter experts, engineering (Product Groups) or management.

CE&S Engineer should have technical knowledge of products and involve broad, in-depth product knowledge or in-depth product specialty.

  • Solve highly complex problems (at different levels) which require technical competency of the product and customer handling skills.
  • Scope a customer’s issue by collecting the relevant facts and investigating the problem by doing research and involving other teams when needed.
  • Consult and collaborate with immediate peers or colleagues around the world and with management and engineering to resolve service issues.

  • Evangelizing the product through customer connect by being the face of the product.
  • Represent Microsoft and communicate with enterprise customers to find solutions for technically complex problems identified in Microsoft products and efficiently manage the relationship with customers.
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
  • Advise customers on how to gain additional value from their Microsoft products.
  • Maintain a proactive approach to customer happiness, identify customer satisfaction concerns and manage customer expectations.

  • Identify the problem to troubleshoot, collaborate with cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues whenever required.
  • Document technical work and research to help in improve the product and support experience.

Akshay Rohilla

Akshay Rohilla: “I joined Microsoft as a support engineer intern. The internship was filled with learning and fun in equal parts. I learnt about different technologies including Azure, Windows, Data and AI, etc. during my internship. I later got converted into full-time employee in the Azure DevOps services team and I support customers facing issues in Azure DevOps, Azure lab Services, and dev test labs.”



Anuraag Kate

Anuraag Kate: “In my six years with Microsoft, one emotion remains unchanged - being grateful. I am as grateful today, as I was when I walked in as a support engineer intern in Customer Experience & Success (CE&S) in India. As an Aspire hire, CE&S gave me the opportunity to learn a wide spectrum of technologies and customer service delivery skills and to imbibe the Microsoft culture. I then had the opportunity to exercise these skills in my next role of a project manager in India Global Delivery and currently as a Customer Success Account Manager in Global sales and marketing, USA. I truly believe that if you have the right intentions and attitude to learn-it-all, Microsoft will always support you with a fruitful career.”



Smriti Verma

Smriti Verma: “I joined Microsoft as a support engineer intern. The internship was filled with learning and fun in equal parts. I learnt about different technologies including Azure, Windows, Data and AI, etc. during my internship. I later got converted into full-time employee in the Azure DevOps services team and I support customers facing issues in Azure DevOps, Azure lab Services, and dev test labs.”



Rupanter Chhabra

Rupanter Chhabra: “The transition from college to corporate is a difficult one, if you don’t have the right people and organization to support you. Internship with Microsoft CE&S was the best transition a I could ask for. It helped me learn new technologies at my own pace, understand the work culture and environment, and made me comfortable, so that I could have a smooth transition from being a student to a professional. Today, I work as a senior reliability engineer for Azure and design architecture, automate solutions, and work with life critical & financial customers. None of this would’ve been possible without the skills, knowledge, and support that I received in CE&S during the initial years of my career!”



Anushka Kedia

Anushka Kedia: “I was onboarded as an intern in 2018 as part of Microsoft Aspire program. We had interns from across the country and it was a great opportunity to connect and learn from each other. I have been working with Microsoft for a little over two years now. In CE&S, I work with the Azure App Services team. In these two years, I have had immense growth on both the personal and professional front.”



Subbalakshmi Kumar

Subbalakshmi Kumar: “My journey from a college hire to a corporate professional is no less than a fantasy ride. In my six years at Microsoft, CE&S has given me incredible support to learn new technologies at my comfort, great mentors who have provided the right guidance when I need them, incredible work culture, and growth mindset to face any hurdles, just not in professional but also personal life. Today, I work as a support planner for modern life gaming & devices, primarily focused on Surface Devices, XBOX, Azure Kinect, Hub, and HoloLens. CE&S gave me the opportunity to explore and develop delivery, project management, and planning skills, and I continue to be grateful to Microsoft for such an amazing career so far.”

FLY HIGH

With an Internship at Microsoft

Internship at Microsoft
Internship Duration
  • Three months: April – June 2022.
    If you choose to apply, you should be available for a 3-months internship in this period.
Internship at Microsoft

REGISTER

It is a 2-step process to register for this hackathon. You need to share details in this Microsoft Form AND you also need to apply on Microsoft career portal (Click here to see the job id and other details).

Selection Criteria

SELECTION CRITERIA

  • Shortlisting is based on Resume & Academic credentials.
  • Shortlisted candidates will go through group discussions in batches on Oct 13, 2021.
  • The final list of candidates will be announced between Oct 14 - 19, 2021.
  • We will officially launch the program on Oct 20, 2021.

SCHEDULE

The links to the Microsoft Teams call will be shared with you via email.

Session Date Time
Registrations Oct 1 @ 6 PM - Oct 7 @ 8 PM IST Register Now
Group Discussion (if selected) Oct 13, 2021 TBA via Email
Briefing Call Oct 14, 2021 TBA via Email
Launch, Phase 2 Oct 20, 2021 TBA via Email
Tech Sessions Oct 25 - 27, 2021 TBA via Email
AMA, Break-fix challenge Oct 29, 2021 TBA via Email
Break-fix challenge Nov 01, 2021 TBA via Email
Results, Break-fix challenge Nov 05, 2021 TBA via Email
Team Hackathon Nov 13 - 14, 2021 TBA via Email
Semi Finals Nov 15 - 16, 2021 TBA via Email
Finals Nov 18 - 19, 2021 TBA via Email
Result Declaration Nov 22, 2021 TBA via Email

PROGRAM FLOW

Timelines & various Phases of the hackathon.

Registration Begins
Phase1
Registration

Begins: Oct 01, 2021 @ 6:00 PM IST


Ends: Oct 7, 2021 @ 8:00 PM IST


We will notify you via email if you are shortlisted in this phase. If you are shortlisted, you will participate in a Group Discussion on Oct 13, 2021.

Launch
Phase2
Break-fix Challenge

Begins: Nov 1, 2021


Results: Nov 5, 2021


We will share the event details with the shortlisted candidates via email.

Hackathon
Phase3
Team Hackathon

Begins: Nov 13, 2021


Ends: Nov 14, 2021


Teams will be formed by us who will hack together. The Hackathon will begin with the Design thinking workshop. We will also introduce you to your mentors before the 48hrs hackathon.

Semi Final
Phase4
Semi Finals

Begins: Nov 15, 2021


Ends: Nov 16, 2021


Shortlisted teams qualify to the final round.

Finals
Phase5
Finals

Begins: Nov 18, 2021


Ends: Nov 19, 2021


Results will be declared on Nov 22, 2021.

What Fix-a-thon participants say about us

The Microsoft Fix-a-thon is not just any other hackathon! This one-month long event played a major role in my career - helping me learn, network and look at problems from a different perspective. We were given training in various concepts ranging from Microsoft Windows, Networking and Azure to Design Thinking and Customer Experience. Attending these training and mentoring sessions encouraged me to answer 4 certification exams in Azure and Power Platform. Each phase of the Fix-a-thon helped me learn something new. The whole journey starting from the Fix-a-thon to the internship and then to being a FTE was phenomenal and I will cherish it throughout my lifetime.

Microsoft Fix-a-thon truly simulated a Support Engineer’s role by encouraging a strong combination of technical knowledge and customer-oriented problem-solving approaches. The 6-week program fostered domain expertise, team spirit, and enabled me look at things from an end-user’s perspective. As a student, it helped me gain role clarity and eased the transition to it. The program was backed by warm and supportive disposition of the Microsoft team, which made it a very pleasant experience overall.

Virtual hiring has evolved over the pandemic, but Fixathon was a new experience all together. From getting mentored by Microsoft employees to peer-peer learning with students across the country. The experience was unique and we carry back with ourselves some great learning and collaboration.

Coming from different streams of engineering, one is bound to feel terrified as to what skills one should acquire to excel in Fix-a-thon. Honestly, Microsoft expects candidates to not 'know-it-all' but have an inquisitive mindset throughout the Fix-a-thon journey and that makes this hackathon nonpareil! So, just believe in yourself and register now!

After participating in a variety of hackathon and hiring challenges, I can confidently conclude that Fix-a-thon is the only program that helps you learn and grow while facing all the challenges. All the best!

FREQUENTLY ASKED QUESTIONS

The cut-off for this program is a minimum 8 CGPA (80% equivalent) and we would like to keep it consistent for all candidates.

Candidates will be shortlisted on the basis of academic credentials, co-curricular and extra-curricular achievements.

It is a two-step registration process.

Please check the timeline for details.

In CE&S, all our full-time campus hires come in only through the internship route. If you perform well in this event, you will be offered a 3-month internship. Based on your internship performance, you could be given a full-time offer. In the last 3 years, every intern who joined CE&S was made a full-time offer.

Registration is to be done as an individual only.

Participant must register Individually. Teams will be formed by us as part of the Hackathon format.

No, the internship structure demands that all interns are present through the duration (Apr-June, 2022) and will not be able to find time to attend both. However, we will provide time off for interns who need to attend the end-semester Viva.

At present, we are in a ‘work from home’ stage and continue to monitor the pandemic situation carefully. The decision on whether or not the internship will be virtual will be taken closer to the date of internship commencement (depending on the situation).

Click here to read the online application process. If you still face any challenge, please write to us on university@microsoft.com. Please ensure that the subject line of the email is “Microsoft Fix-a-thon” for us to be able to respond quickly.

Students pursuing BE/B. Tech in CSE/IT/other quantitative branches (Year of degree completion 2022) and meet the other eligible criteria.

No, the internship duration from April till end of June / early July, 2022 (3 months) remains consistent for all our interns and cannot be changed.

No.

INR 25,000 per month.